Orlando Cordero

Objectives

Professional experience

Gold's Gym, McCall Group, and in Morgan Hill, CA. Cardio kickboxing instructor. 2004 to present.

Oracle Corporation, Redwood Shores, CA. Principal Technical Writer, 2002 to present. Projects and responsibilities include:

• Oracle Application Server 9i, 10g
• User assistance projects (documentation, tutorials, internal documentation)
• Database development tools
• Educational Web applications
• Information strategy and delivery research, design, and implementation
• Developing cross-platform research and development environments
• Mentoring newer writers
• Customer interaction
• Manage several documentation projects simultaneously

I manage large documentation sets that include user manuals, online help, release notes, technical support documentation; mentoring newer writers, reviewing collateral.

Oracle Corporation, Redwood Shores, CA. Senior Technical Writer III. 1999 to 2002. Projects and responsibilities included:

• Oracle9i Forms Developer
• Oracle9i JDeveloper
• Internal development tools
• Oracle iLearning

Mission College, part of the West Valley Community College District, 1999 to present. Community Education Staff, teaching communication and technical writing skills to ESL/EFL professionals.

San José State University Professional Development Center, 1998. Teaching communication and technical writing skills to ESL/EFL professionals.

Symantec Corporation, Cupertino, California. Senior Technical Writer. Write, edit, manage software documentation projects. 1996-1999. Projects included:

• Visual Cafe Database Developer's Edition
• Visual Page (Lead Writer, both PC and Mac versions)
• Visual Cafe (Lead Writer, both PC and Mac versions)
• dbANYWHERE
• Symantec Cafe
• Developing cross-plaform tools and environments
• Usability and design

SYBASE, Global Products Group, California. Localization Project Manager. 1996.

Aimnet Corporation, Santa Clara, California. Technical Writer and Product Specialist, 1995-1996.

• Created and maintained Windows end-user documentation as well as UNIX based client-server documentation.
• Internal Software Support Engineer
• Software development systems administrator (developing and maintaining machines for software engineering for English, Japanese, PRC and Traditional Chinese development and localization)
• Remedy
• Localization and project management
• Resource specialist for the software development team.
• User interface design
• In-house support engineer, designing and maintaining software support systems and documentation for employees and customers.

San José City College, San José, California. ESL instructor,teaching written English as a Second Language, 1995-1996.

San José State University, San José, California. Studies in American Language, EFL instructor. 1993-1995
I taught English as a Foreign Language to international students. I influenced this program to adopt and implement a computer curriculum that included:

• Teacher training for graduate students
• Written & oral communication
• Computer Assisted Language Learning (CALL)
• Computer / software user manuals and curriculum development for native and non-native speakers of English.
• Added general multicultural awareness to the program
  
  

VISTA Program for C T Learning, Inc., Fresno, California. 1992-1993

• Teaching English as a Second Language, Amnesty, ESP, and migrant students
• CASAS Testing and Placement
• Curriculum development
• Design of Computer Assisted Language Learning Laboratories
• Training adults in computer skills
• Instruction in US Citizenship
  

Fresno City College, Fresno, California. Faculty member. Teaching Written English as a Second Language to Intermediate and Advanced students. 1992-1993.

California State University, Fresno, Fresno. Faculty member. Undergraduate instruction in general linguistics, with a special topic in computational linguistics. 1992-1993.

County of Fresno Department of Education, California. Clovis Adult Education.

County of Tulare Department of Education, California. I worked with children of undocumented and refugee populations. I served a number of roles:

• Community Outreach Liaison
• Migrant Education program, Summer 1992
• Work site supervisor for the Services for Education and Employment, Summer 1991
• Substitute teacher, 1990-1992 in the Visalia Unified and the Tulare Union School Districts.

Sales Associate for Sears, Roebuck and Co., Robinson's; Bullocks, Macy's; and store manager for Stride Right Shoes at South Coast Plaza, Costa Mesa, California, 1985-1992. I acquired a solid understanding of basic retail business skills:

• Customer service
• Basic management principles
• Establishing inventory tracking systems at the store division level
• Training new-hires with new technologies

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Computer Expertise

• Linux (Slackware, VA Linux, Redhat 6.2 and 7.0)
• Macintosh (networking, desktop publishing, Web development, OS X)
• Windows 2000/XP series
• Windows NT Server and Workstations 3.5x through 4.0 (English, Japanese, PRC and Traditional Chinese)
• Windows 95 Installation and maintenance in a networked environment (English and Japanese) Windows 3.1 (English, Japanese and Chinese)
• Installation and maintenance of Solaris 2.5

Applications

• Oracle Application Server
• Oracle 8i, 9i (Enterprise server and client tools for Solaris, Linux, NT)
• Oracle Help for Java
• Oracle Forms
• Oracle JDeveloper
• ClearCase
• Experience with Make and NMake
• Java (JDK 1.3 and J2EE), Visual C++, Turbo C++; Visual Cafe
• HTML authoring (Dreamweaver 3, 4, WebWorks Publisher 4, CSS development)
• Image editing and manipulation (Photoshop 4, Paint Shop Pro 4)
• Framemaker 5.5+ (All supported platforms, including structured versions)
• Adobe Acrobat 3, 4, 5
• MS Office (Microsoft Word, RTF conversion processes)
• Robohelp, Doc-To-Help, WinHelp authoring software in English and Japanese
• AR Systems
• Web browser development and search engines
• Various educational systems and software for the Macintosh and PC platforms

Computer systems building and maintenance

• Building, maintenance and repair of PC workstations for software development purposes (development, quality assurance, and release machines.)
• Designing and implementing cross-platform information solutions (documentation design, generation, delivery)

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Education

Recent course work 1999-2004

• Installing, configuring, and administering Oracle Application Server I, II (Oracle University)
• Developing Applications with Enterprise JavaBeans (Oracle University)
• Enterprise JavaBeans Architecture (Association for Computing Machinery seminar)
• PL/SQL Programming (Oracle University)
• Estimating, Scheduling, and Tracking Documentation Projects (UCSC Extension)
• Java for Programmers (UCSC Extension)
• Elementary Cantonese (1998-present)
• Center for Information Management Development Seminars
  

California State University, Fresno, Master of Arts in Linguistics, with a concentration in Teaching English as a Second Language. Emphasis in Computational Linguistics, Formal Linguistics, Field Methodology (documenting languages) and Writing Systems. I developed basic skills in:

• Designing and conducting academic research.
• ESL/EFL tutoring at Fresno State University.
• ESL/EFL instructor at the American English institute, Fresno State University.

University of California, Irvine, Bachelor of Arts in Linguistics, with a minor in Spanish linguistics.

Garces Memorial High School, Bakersfield, California.

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Personal

Professional Affiliations: Association for Computing Machinery, Society for Technical Communication, IEEE.

Certifications: CBEST (California Basic Educational Skills Test), CPR Certificate from Santa Clara County Red Cross, AFAA in progress, expected 2004.

Personal Interests: Computing, languages, stride piano, Beat literature, swimming and general fitness.

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