Résumé for Orlando Cordero

Orlando Cordero

San José, CA      1.650.787.4960      orlando@rahul.net

 

Summary

  • Experienced in managing large-scale document conversion projects for customer-facing and internal audiences
  • Developed and taught structured documentation to newly acquired documentation and product teams
  • Successful experience with multinational teams across the globe to explain complex concepts to users with varying degrees of technical abilities and English language skills
  • User advocate for limited English-speaking users and for people with accessibility needs
  • Successfully integrated resources, products, and teams from acquired companies
  • Over 10 years experience working with structured documentation and tools
  • Over 20 years experience in teaching English as a Second Language

Experience

Oracle USA, Principal Member of Technical Publishing Staff, 2007-present

  • Develop internal lifecycle documentation projects for newly formed, acquired, and merged internal and external organizations
  • Design, write, publish, and update documentation libraries for Oracle Fusion Middleware documentation organization; sizes ranging from a few documents to several hundred large books
  • Design, write, and publish documentation for critical support patches for database and middleware products, which helps to reduce the number of support requests
  • Produce Release Notes for several products
  • Produce Error Reference Manual with several development teams
  • Identify points for automated processes, feature enhancements and requests to save hours of writer production costs
  • Develop workflows for newly acquired teams, enforce corporate standards; provide direction and support for over 200 writers and managers
  • Serve as user advocate to the information and tools architects teams

Oracle USA, Principal Technical Writer, 2001-2007

  • Designed, wrote, published, and updated documentation sets for various Oracle products, such as Forms, Developer Suite, Enterprise Manager, Fusion Middleware, and JDeveloper.
  • Led virtual teams of library contributors
  • Wrote Enterprise Deployment Guide
  • Contributed to design and implementation of help systems and test plans
  • Responsible for providing documentation libraries to platform porting teams
  • Worked with Oracle Support to make documentation pro-active and reduce support requests


Oracle USA, Senior Technical Writer, 1999-2001

  • Wrote developer documentation Oracle iLearning, and Oracle JDeveloper
  • Participated in bootstrapping Oracle JDeveloper into a pure Java tool from a C++ code base
  • Implemented technologies for writing teams such as Oracle database instances, Linux environments, and source control integration that reduced lost content and reduced errors in team workflows
  • Developed Oracle By Example (OBE) documents for external audiences
  • Participated in Oracle World conferences at the Demo Ground areas to demonstrate new product features to customers

Symantec Corporation, Senior Technical Writer, 1996-1999

  • Designed, wrote, and published documentation for the first-to-market Java and HTML tools, such as online help, user manuals, and tours, and APIs
  • Usability research and design
  • Documented database technologies for Visual Café
  • Managed the porting of documents into Apple Guides, and Japanese
  • Webmaster for Symantec to publish and update customer-facing content
  • Represented the full business unit at Comdex demo booths and documentation manager training conferences

Technical Writer and Product Specialist, AIMnet Corporation, 1995-1996

  • Technical writer and product specialist for an international audience, mainly Chinese and Japanese users
  • Installed database development environments for developers
  • Developed AR (Action Request/Remedy) interfaces for business and support applications
  • Worked closely with translators to translate documentation into Chinese and Japanese
  • Represented the company at Comdex in the demo booth
  • Basic project management and tracking of all development projects

ESL/EFL Instructor 1992-present

  • Taught written and oral communication skills in English as a Second Language classes at Fresno State University, Fresno City College, San José State University, San José State University Professional Development Center, San José City College, West-Valley Mission Community College District
  • Private instructor for mentoring students in graduate school writing
  • Served as editor and subject matter expert for theses of Master’s candidates

VISTA (now AmeriCorps) member, 1992-1993

 

Tools

Software

  • Adobe Dreamweaver, Structured FrameMaker, RoboHelp
  • Apache
  • Aperture, GraphicConverter, HyperSnap
  • ClearCase, Subversion
  • DocBook and DocBook derivatives
  • HTML/CSS development
  • Microsoft Word
  • Oracle Help for Java, Database, Forms and Reports, JDeveloper, Fusion Middleware
  • Wiki authoring, user forum management
  • Strong familiarity with Java, C/C++, Python, Perl, XML, shell scripting, batch files
  • Bug database triaging, escalation, resolution
  • Automated documentation builder tools
  • Documentation conversions to structured FrameMaker
  • MyOracleSupport document authoring and publishing
  • Documentation control
  • User desktop support, imaging, troubleshooting, repairing/upgrading laptops and desktop computers
  • Strong fluency in Linux, UNIX, Microsoft Windows, OS X, Solaris, including installation, configuration, maintenance (csh, bash, rsync, cron, user administration)
  • Fresno State University, Master of Arts in Linguistics with a concentration in TESOL/TEFOL
  • University of California, Irvine, Bachelor of Arts in Linguistics
  • Professional development courses with Oracle University and the University of California in PL/SQL, Enterprise Java, database management, user requirements analysis, documentation manager seminars
  • Conversational Cantonese, Mandarin, Spanish
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